About the Role

As a Service & Breakdown Gas Engineer at Fusion Gas, you'll be responsible for carrying out essential maintenance and servicing across domestic properties. Your day-to-day tasks will include annual service inspections, fault finding, and repairs on a wide range of gas appliances, including boilers and fires.

We’re looking for someone with strong diagnostic skills, a solid understanding of domestic heating systems, and the ability to deliver a high first-time fix rate. This is a customer-facing role, so a professional attitude and commitment to quality workmanship are essential.

Servicing domestic gas appliances within domestic properties.

Key Requirements

Experience

Minimum of 3 years’ proven experience in gas servicing and breakdown repairs.

Qualifications

Essential Gas ACS Qualifications: CCN1, CENWAT, HTR1, and CKR1.

Customer Service Skills

Strong ability to deliver exceptional customer care and service.

Technical Knowledge

Proficient in a wide range of gas appliances, particularly boilers and fires, with a strong focus on achieving a high first-time fix rate.

Driving Licence

A full, clean UK driving licence is required.

IT Literacy

Comfortable using digital job management systems, apps, or CRM tools (e.g., Onroute or similar).

Communication Skills

Clear, professional verbal and written communication, especially for customer-facing interactions and job reporting.

Time Management

Proven ability to manage time efficiently and work independently across scheduled jobs.

Flexibility

Willingness to participate in out-of-hours callouts or overtime if required.

High First Time Fix Rate


Proven track record of achieving high first-time resolution rates.

Vulnerable Customer Experience

Experience working in the homes of elderly or vulnerable customers, with a respectful and considerate approach.

Workload Efficiency

Consistently completes a minimum of 8 jobs per day.

About Fusion Gas

Fusion Gas Ltd is one of the UK’s leading specialists in gas servicing and breakdown repairs. Together with Fusion Electric, we’re at the forefront of the UK’s energy sector, delivering innovative, sustainable, and customer-focused solutions to homes and businesses nationwide. Our services span across domestic and commercial EV installations, gas engineering, and smart metering.

With a combined customer network of over half a million people across the UK, our reputation is built on excellence, reliability, and outstanding customer service.

Since our launch in 2019, we've proudly completed over 1 million jobs, including boiler installations, servicing, and emergency repairs — a milestone that reflects the trust our customers place in us every day.

We’re now expanding and actively looking for skilled professionals to join our growing team across the UK. If you’re passionate about quality and ready to be part of a forward-thinking company, we’d love to hear from you.

Why Join Fusion

At Fusion Gas, we’re committed to creating a rewarding, supportive, and forward-thinking environment for our engineers. Whether you're looking for a direct position or prefer subcontracting, we offer competitive packages and the tools to help you succeed.

Direct Employment Package:

  • Monday to Friday, 8am – 5pm (with 1 weekend per month)
  • £37,950 per year, plus a competitive bonus package
  • Van, fuel card, tools, and uniform provided
  • 20 days holiday plus 8 bank holidays
  • Company pension and a wellness package packed with meaningful support services

If you’re thinking about making a change and want to join a fast-growing, people-focused company with a strong reputation in the energy sector - apply with Fusion today!